The Two Wings: Where to Go
Max Saket is not one building — it is a sprawling complex of two wings connected by a covered internal walkway. Going to the wrong wing is the single most common first-visit mistake:
- West Wing — Cardiology, Oncology, and Organ Transplant services.
- Max Smart Super Speciality / East Block — Orthopedics, Neurosciences, and Pediatrics.
Check your appointment confirmation or the doctor's department before entering. If you do end up in the wrong wing, the covered walkway between them is manageable — but for elderly patients or those in wheelchairs, the extra transit adds real effort. A companion who knows the layout routes the patient to the correct wing from the start.
The hospital is known for advanced robotic surgery (Da Vinci Xi systems), oncology, and organ transplant programs, with 530+ quaternary care beds.
Registration & Check-In
Max Saket uses automated token kiosks on the ground floor plus staffed registration desks in the West Wing and Max Smart lobbies:
- Self-check-in kiosks — for pre-booked appointments; enter your booking ID or scan the confirmation.
- Registration desks — for new patients or walk-ins; carry Aadhaar and any previous Max patient ID.
- Separate registration — each wing has its own registration point, so confirm your wing first.
Insider tip: the Max Smart Block (East Wing) has a separate billing desk on the 1st floor that is generally faster than the ground-floor counters — useful for follow-up visit payments.
OPD Timings & When to Arrive
OPD timings are 8:00 AM to 7:00 PM, Monday to Saturday. As a private hospital with an appointment system, waits are typically 30–90 minutes rather than the multi-hour queues of government hospitals — but the insurance pre-authorization desk can add significant waiting time for planned elective procedures.
Arrive 20 minutes early. Press Enclave Road experiences heavy traffic from 8:30 AM to 10:30 AM, and multi-level parking adds a few minutes before you reach the lobby.
Metro, Parking & Access
- Metro — Malviya Nagar Metro Station (Yellow Line), Exit Gate 3 — approximately 800m, covered by a short auto/e-rickshaw ride (about ₹30). Saket Metro Station (Exit Gate 2) is the alternative.
- Parking — multi-level underground parking plus valet drop-off at both the West Wing and East Wing entrances.
- Landmarks — Select Citywalk Mall, Press Enclave Marg, Malviya Nagar, Saket District Centre.
- Address — 1, 2, Press Enclave Marg, Saket Institutional Area, New Delhi 110017. Phone: +91-11-26515050.
MRD & Report Collection
The Medical Records Department sits in the East Wing Lower Ground floor; the Imaging Archive (scan films and CDs) is in the West Wing. Because the two are in different wings, collecting a complete file often means a cross-campus trip — a common reason families send a companion.
To collect records on a patient's behalf you need a signed authorization letter, the patient's ID, and the collector's own ID. See the authorization letter guide for the exact format hospitals accept.
How a Companion Helps at Max Saket
The most common companion requests at Max Saket are inter-wing guidance, day-care chemotherapy session support, and biopsy/histopathology report collection. A companion will:
- Meet the patient at the correct wing entrance and handle kiosk check-in.
- Escort between the West Wing and Max Smart Block via the covered walkway.
- Use the faster 1st-floor Max Smart billing desk for follow-up payments.
- Wait with the patient through consultations, day-care chemotherapy infusions, and diagnostic queues.
- Collect MRD documents, imaging CDs, and histopathology reports.
- Send real-time WhatsApp updates and a written post-visit summary to the family.
This service costs ₹349/hour. For day-care chemotherapy or post-surgery follow-ups at Max Saket, recurring packages are available — see the specialty care guide.
Corelatin is an independent hospital companion service, not affiliated with or endorsed by Max Healthcare. Companions provide non-medical logistical assistance only.
Frequently Asked Questions
Which wing should I go to at Max Hospital Saket?
The West Wing handles Cardiology, Oncology, and Organ Transplant; the Max Smart / East Block handles Orthopedics, Neurosciences, and Pediatrics. Check your appointment SMS or the doctor's department first — the two wings connect via a covered walkway, but the detour costs 10-15 minutes.
What time does OPD registration start at Max Saket?
OPD runs 8:00 AM to 7:00 PM, Monday to Saturday, with self-check-in kiosks and staffed desks in both wing lobbies. Arrive 20 minutes early — Press Enclave Road traffic peaks 8:30-10:30 AM.
What is the nearest metro to Max Hospital Saket?
Malviya Nagar Metro Station (Yellow Line), Exit Gate 3 — roughly 800 metres, a short auto or e-rickshaw ride. Saket Metro (Exit Gate 2) is the alternative. Multi-level underground parking and valet drop-off are available at both wings.
Can a companion handle my Max Saket OPD visit?
Yes. A verified companion handles kiosk check-in, inter-wing escort, billing, MRD collection, and sends real-time WhatsApp updates to your family — ₹349/hour.
Where do I collect medical records at Max Saket?
MRD is in the East Wing Lower Ground floor; imaging films and CDs are in the West Wing Imaging Archive. A companion can collect on your behalf with a signed authorization letter and ID.
Neha, Co-Founder
Neha is a Co-Founder of Corelatin. Her background in research and scientific rigor shapes how the team approaches companion verification, hospital navigation protocols, and family reporting standards across Delhi NCR. Corelatin's companions are trained in logistics, communication, and hospital navigation — not medical care, which always remains with qualified hospital staff.
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