SUSTAINABILITY & ESG

We're not perfect.
But we're committed.

We are a new company. We will not claim what we haven't earned. This page is our honest account of what we stand for, what we're actively doing, and what we've committed to — with real timelines.

Our ESG Framework Our Pledges

A note on honesty

Corelatin was founded in 2026. We are a lean, early-stage startup. We will not publish inflated ESG scores or vague "green" claims. We have separated Active commitments from In Progress ones and Planned goals. We believe the most sustainable thing a company can do is be honest about where it is — and transparent about where it's going.

OUR FRAMEWORK

Environmental · Social · Governance

Click each pillar to explore our position and commitments.

Social Impact

This is where Corelatin creates its most meaningful impact — and it's the heart of why we exist.

Our Core Strength

Reducing Patient Isolation

Active

Millions of Indian patients attend hospital visits alone — elderly parents, post-surgery patients, language-barrier patients. Every Corelatin booking directly reduces this isolation. This is not a side effect of our business. It is our business.

Every booking = 1 less person facing a hospital alone.

Companion Livelihoods

Active

Corelatin creates income for trained companions — often individuals from middle-income families, women returning to work, or young people entering the healthcare support economy. We pay transparently, on time.

Fair, disclosed pay. No illegal deductions. No tip pressure.

NRI Family Relief

Active

India has one of the world's largest diaspora populations. Millions of NRIs carry the anxiety of ageing parents who need healthcare support but are thousands of miles away. We give them eyes, ears, and hands on the ground.

Real-time WhatsApp updates. English reporting. Peace of mind across time zones.

Linguistic Inclusion

Active

India's healthcare system often communicates only in English or Hindi. Companions are matched on language preference — ensuring patients who speak Bengali, Punjabi, Gujarati, Tamil, or other regional languages get a companion who understands them.

Multi-language companion network across Delhi NCR.

Women in the Workforce

In Progress

We are actively building toward a 40% women companion workforce by December 2026. Women are particularly well-suited for empathy-first caregiving roles. We provide them with a safe, structured, and verified employment channel.

Target: 40% women companions by Dec 2026.

Elderly Care Gap

Active

India's elderly population is the fastest-growing demographic segment. Nuclear families, migration, and urbanization have broken the traditional joint-family support system. Corelatin plugs this structural gap.

Serving India's 140M+ elderly who face hospital visits alone.

Governance

How we run the company — transparently, ethically, and with accountability.

Transparent Pricing

Active

Every price is shown upfront before booking. No surprise charges. No hidden fees. Price is calculated from an open formula: hourly rate × duration. We publish this openly.

Companion Verification

Active

Every companion undergoes Aadhaar authentication, police character certificate verification, and reference checks before onboarding. Verification status is shown to users at booking.

DPDPA 2023 Compliance

Active

We comply with India's Digital Personal Data Protection Act, 2023. Patient data is stored encrypted, never sold, access-controlled, and governed by a published Privacy Policy.

Companion Rights & NDA

Active

Every companion signs a clear Independent Contractor Agreement and NDA. They know their rights, their pay rate, and their scope of work before their first booking. We do not exploit gig workers.

User Feedback Mechanism

Active

Every completed booking prompts a rating and review. Companion ratings are publicly visible. We use feedback to improve and take action on repeated complaints. No fake reviews.

Annual Impact Report

Planned

We commit to publishing our first annual Impact & ESG Report by March 2026. It will include companion employment data, booking impact metrics, and an honest assessment of our social and governance performance.

Hospital Independence Disclosure

Active

We proactively disclose that Corelatin has no tie-up with any hospital. This prevents misrepresentation and protects patients from false assumptions about our authority or affiliation.

Grievance Redressal

In Progress

A formal grievance officer is designated. We commit to a 48-hour response SLA on all complaints. We are building a structured escalation path for unresolved issues in FY26.

Environmental

An honest assessment of where a service-sector startup like us actually stands.

Anti-greenwashing note: We are a digital service company with minimal physical infrastructure. Our environmental footprint is genuinely small — but we refuse to inflate this into a marketing claim.

Where We Are Today

Digital-First Operations Active

All bookings, confirmations, reports, and invoices are digital. No printed forms, no physical couriers, no paper-based admin.

WhatsApp Over Paper Active

All family updates, post-visit summaries, and companion communications happen on WhatsApp — eliminating the need for any printed documentation.

No Physical Office Waste Active

Our admin and matching operations are remote-first. We do not operate a large office. No daily single-use plastics, no unnecessary consumables.

Public Transport Encouraged In Progress

We encourage companions to use Delhi Metro, buses, or shared transport for assignments. We are honest: we cannot enforce this, but we track and incentivize it.

What We're Committing To

These are genuine, time-bound commitments — not marketing copy.

Dec 2025

Measure Our Carbon Footprint

Before claiming any reduction, we will first accurately measure our Scope 1 and Scope 2 emissions. We will publish the methodology and result.

Mar 2026

First Sustainability Report

We will publish an honest sustainability report covering our environmental data, social metrics, and governance disclosures — even if some numbers aren't flattering.

Dec 2026

1 Tree per 100 Bookings

We will partner with a verified reforestation organisation (not just buy carbon credits) to plant one tree per 100 bookings completed. Transparent tracking, verifiable outcomes.

Ongoing

No Single-Use Plastic Policy

No Corelatin-branded material will ever be printed on single-use plastic. All physical touchpoints (if any) will use recycled or compostable materials.

UN SUSTAINABLE DEVELOPMENT GOALS

How We Align

We contribute to these 5 of the 17 UN SDGs — specifically and honestly.

SDG 3
Good Health & Well-being

By ensuring vulnerable patients are not navigating complex hospital systems alone, we reduce missed appointments, improve treatment adherence, and lower the psychological burden of illness on families.

SDG 8
Decent Work & Economic Growth

Corelatin creates structured, fairly-paid, dignified employment for companions — including women, youth, and middle-income individuals seeking meaningful income in the care economy.

SDG 10
Reduced Inequalities

Multilingual companion support ensures that patients who don't speak English or Hindi receive equal-quality care navigation. We serve patients across income levels with transparent, affordable pricing.

SDG 5
Gender Equality

Our 40% women companion target and our commitment to safe, structured work creates meaningful employment pathways for women in the healthcare support sector.

SDG 17
Partnerships for the Goals

We operate at the intersection of healthcare, technology, and social support. By bridging these sectors, we contribute to building a more resilient and collaborative care ecosystem in India.

SDG alignment is self-assessed and not independently verified. We reference the UN's 17 Sustainable Development Goals as a framework for articulating our social purpose — not as a certification or endorsement by the UN.

OUR PLEDGES

What We've Committed To

Time-bound, specific, and honest. Updated as progress happens.

Active / Done In Progress Planned

Timeline	Pledge	Pillar	Status
Ongoing	Transparent pricing — no hidden fees ever	Governance	Active
Ongoing	Police & Aadhaar verification for all companions	Governance	Active
Ongoing	DPDPA 2023 data protection compliance	Governance	Active
Ongoing	Multi-language companion matching	Social	Active
Ongoing	Fair companion pay — disclosed contract, no deductions	Social	Active
Ongoing	Digital-only documentation — no paper forms	Environmental	Active
Dec 2025	Measure Scope 1 & 2 carbon emissions	Environmental	In Progress
Dec 2025	Launch companion wellness & emergency fund	Social	In Progress
Mar 2026	Publish first Annual Impact & ESG Report	Governance	In Progress
Dec 2026	40% women companions in active roster	Social	Planned
Dec 2026	1 tree planted per 100 bookings (verified reforestation)	Environmental	Planned
Mar 2027	Third-party ESG audit and disclosure	Governance	Planned

Our Commitment to You

We will never claim more than we do. We will publish data when we have it — including data that doesn't make us look perfect. We believe that in ESG, honesty is the only currency that matters. If you have feedback, ideas, or want to hold us accountable, we actively want to hear from you.

Write to Us

We're not perfect. But we're committed.

Environmental · Social · Governance

Social Impact

Governance

Environmental

Where We Are Today

What We're Committing To

How We Align

What We've Committed To

Our Commitment to You

We're not perfect.
But we're committed.