Privacy Policy

Last updated: May 2026

1. Introduction

Corelatin India Pvt. Ltd. ("we", "our", or "us") is committed to protecting the privacy and security of your personal information, including sensitive patient data and medical history. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Hospital Independence Notice

Corelatin is a fully independent service and has no affiliation, partnership, or contractual arrangement with any hospital, clinic, or diagnostic centre — including those named on our platform. Hospital names (AIIMS, Apollo, Fortis, Max, Medanta, Safdarjung, etc.) are referenced only as locations where our companions operate. Any patient or hospital-related data you provide is collected solely to deliver your requested companion service and is never shared with the hospital or its staff.

2. Information We Collect

We collect the following categories of information:

Personal Information: Name, email address, phone number, Aadhaar number (for companions only, verified but not stored), and residential address.
Patient Health Information: Patient name, age, hospital details, appointment dates, and any special medical requirements or notes you provide during booking.
Payment Information: UPI ID patterns (not stored), payment confirmation references, and billing history.
Usage Data: IP address, browser type, device information, and pages visited.

3. How We Use Your Information

We use your information to:

Provide and manage companion booking services
Verify companion identities and backgrounds
Process payments and generate invoices
Send booking confirmations, reminders, and care reports
Improve our services and ensure safety compliance
Comply with legal obligations under Indian law

4. Data Protection for Patient Information

We recognize that patient information is highly sensitive. We implement the following safeguards:

All patient data is encrypted at rest using AES-256 encryption
Access to patient records is restricted to authorized personnel only
Companions receive only the minimum necessary information to perform their duties
We comply with the Digital Information Security in Healthcare Act (DISHA) guidelines
Patient medical history is never shared with third parties for marketing purposes

5. Information Sharing

We may share limited information with:

Verified companions assigned to your booking (name, hospital, appointment time only)
Law enforcement agencies when required by court order or Indian law
Service providers who assist our operations (hosting, SMS gateways) under strict confidentiality agreements

6. Your Rights

Under Indian data protection principles, you have the right to:

Access and request a copy of your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data, subject to legal retention requirements
Withdraw consent for marketing communications

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable Indian law. Patient booking records are retained for a minimum of 5 years to comply with healthcare documentation requirements.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@corelatin.in or call +91-7398405299.