What a Patient Attendant Visit Looks Like, Hour by Hour

Before the Visit

The visit actually starts the day before. Once booked, a coordinator or the assigned companion calls the family to confirm: hospital and department, appointment or token plan, the patient's condition and mobility needs, where the companion will meet the patient (home pickup, hospital entrance, or metro exit), and what documents to carry.

The family receives the companion's name, photo, and verification confirmation before the visit — the patient knows exactly who is coming.

The Morning: Arrival, Registration, Token

• 6:30-7:30 AM (government hospitals) — the companion arrives before counters open and takes queue position. At private hospitals, arrival tracks the appointment slot.
• 8:00 AM — registration counters open; the companion completes registration, pays the nominal fee, and collects the consultation token.
• 8:15 AM — the family gets a WhatsApp update: token number, department, estimated wait.
• 9:00-9:30 AM — the patient arrives — dropped at the entrance, met at the metro, or picked up from home — and is escorted to the department waiting area. No standing in the registration queue.

The Consultation

When the token number is called, the companion escorts the patient into the doctor's room. Inside, the companion takes notes on the diagnosis, prescribed medicines, and follow-up instructions — and, if the doctor permits, connects the family on a WhatsApp call so they can ask questions directly. For language support, the companion can translate instructions into the patient's language or English for the family.

Tests, Pharmacy & Wrap-Up

After the consultation the companion runs the remaining errands in the right order: any ordered diagnostics (blood draw, X-ray, ultrasound — see our multi-test morning guide), the pharmacy queue for prescribed medicines, and any billing. Then the patient is settled into their cab or metro for home.

What the Family Sees, When

• Arrival — photo at the hospital entrance.
• Registration — token number and expected wait.
• Consultation start — notification when the doctor calls the patient in.
• Live patch-in — WhatsApp call during consultation if permitted.
• Pharmacy — photo of collected medicines with the prescription.
• Safe departure — confirmation the patient is on the way home.
• Written summary (~2 hours) — doctor's name and department, diagnosis or assessment, prescribed medicines with dosage, and recommended next steps.

What Happens After You Book — The Full Lifecycle

"Booking ke baad kya hota hai?" — this is the part families ask about most, and it is deliberately boring. There is no single "checkout"; a booking moves through a real sequence where you can see the state at each step:

1. Booking request — you submit the form or message on WhatsApp with hospital, department, date/time, patient details. Status: pending. No payment is taken at this stage — there is no online advance payment at all.
2. Companion assigned — the team assigns a companion and shares their name and verification details with you before the visit. Status: assigned. This is when the pre-visit call happens — meeting point, documents, mobility needs.
3. Visit starts — on the day, when the companion and patient are together, a Start OTP is emailed to you (or the family contact). The companion verifies it — this marks the visit in progress and starts the clock. You get a confirmation that the visit has begun.
4. Visit ends — when done, an End OTP is shared the same way and verified. This locks the billed duration (no inflated hours — the OTP timestamps are the record) and marks the visit completed. You get a "visit completed" message with the duration and service charge.
5. Final itemized bill — after completion, any actual expenses (cab, parking, medicines the companion paid for — with receipts) are added and you receive a final itemized bill showing the service charge and expenses separately. Nothing is hidden inside the hourly rate.
6. Payment — cash to the companion, or via UPI to the company QR account shared by the companion, after the visit. The booking advance is paid online via Cashfree or PayU (card or UPI); the post-visit balance is settled in cash or UPI. Members are billed at the discounted member rate on the service charge.

If anything feels off during the process — companion unreachable, OTP confusion, billing questions — the support number and WhatsApp line are the escalation path, before or after payment.

Frequently Asked Questions