1. AIIMS Delhi Campus Overview & Key Facts
Established in 1956 through an Act of Parliament, the All India Institute of Medical Sciences (AIIMS New Delhi) is an autonomous public medical research university and hospital operating under the Ministry of Health and Family Welfare. Consistently ranked as India's #1 medical institution, AIIMS operates across a sprawling 100+ acre urban campus in Ansari Nagar East, South Delhi.
| Official Name | All India Institute of Medical Sciences, New Delhi |
| Campus Address | Sri Aurobindo Marg, Ansari Nagar East, New Delhi – 110029 |
| Total Bed Capacity | 2,478+ Inpatient Beds across specialty centers |
| Daily OPD Footfall | 10,000+ Outpatients & 30,000+ total daily visitors |
| Emergency Services | 24/7 Main Casualty & JPN Apex Trauma Centre |
| Central Contact | 011-26588500 / 011-26588700 |
| Official Portal | www.aiims.edu |
Corelatin Independence Notice: Corelatin is an independent, non-medical hospital companion and patient attendant platform. We are not affiliated with, endorsed by, or sponsored by AIIMS Delhi or any government medical authority. All hospital processes described herein are field-verified practical guides for patients and families.
2. The 2-Step Process: Appointment vs. OPD Token
The single most common misunderstanding for patients visiting AIIMS for the first time is conflating an appointment with an OPD token/card. In reality, consulting a doctor at AIIMS involves two distinct steps and two separate queues:
Securing the Appointment
This step books your eligibility date. You can do this online via ors.gov.in (up to 30 days prior) or offline by standing in queue during the early morning (12:00 AM – 2:00 AM queue start). This yields an appointment date for the future—not a same-day consultation.
Getting the OPD Token / Card
On the scheduled visit date, you must return to AIIMS and stand in the Central Registration & Token queue at the RAK OPD building from 8:30 AM to generate the daily consultation slip that specifies your doctor room and queue sequence.
| Workflow Stage | When to Do | Process & Location | Outcome |
|---|---|---|---|
| 1. Appointment Queue | Days or weeks before visit | Online (ors.gov.in) OR early morning offline queue at AIIMS counter | Confirmed date for consultation |
| 2. Daily OPD Token Queue | Day of consultation (7:00 AM – 9:00 AM) | Physical registration desk at Rajkumari Amrit Kaur (RAK) OPD building | Doctor room token slip & entry to OPD |
3. Online Booking via ORS Portal (ors.gov.in)
The Central Government's Online Registration System (ORS) allows patients to book outpatient slots from home:
- Website: Visit
ors.gov.inand click "Book Appointment". - Authentication: Enter the patient's Aadhaar-linked mobile number to receive an OTP verification code.
- Hospital & Department Selection: Select AIIMS New Delhi and your desired clinical specialty (e.g., Cardiology, Orthopedics, General Medicine).
- Midnight Slot Release: Appointment slots for AIIMS open 30 days in advance at 12:00 midnight. High-demand departments (Neurology, Gastroenterology, Oncology) book out within minutes.
- Fast-Track Counter: On your appointment date, proceed to the designated "Online Pre-Booking Counter" at RAK OPD. This counter moves roughly 4x faster than general walk-in lines.
4. AIIMS OPD Timings, Counter Schedule & Wait Times
AIIMS Delhi operates several clinical buildings, each with distinct registration and doctor consultation schedules:
| Department / Center | Registration Hours | Consultation Hours | Typical Queue Wait |
|---|---|---|---|
| RAK OPD Central Registration | 8:30 AM – 11:30 AM | 8:30 AM – 1:00 PM | 2.0 – 3.5 Hours |
| Cardio-Neurosciences (CNC) | 8:30 AM – 11:30 AM | 9:00 AM – 2:00 PM | 1.5 – 2.5 Hours |
| IRCH Cancer Oncology Block | 8:30 AM – 11:30 AM | 9:00 AM – 3:00 PM | 1.0 – 2.0 Hours |
| Dr. R.P. Centre (Eye / Ophthalmology) | 8:30 AM – 11:30 AM | 8:30 AM – 1:00 PM | 1.5 – 2.5 Hours |
| Amrit Pharmacy Subsidized Counters | 24 Hours Open | Continuous | 45 – 90 Minutes |
| Emergency & JPN Apex Trauma | 24 Hours Open | Continuous Triage | Immediate Triage |
Tip: Peak patient arrival occurs between 8:00 AM and 9:45 AM. Arriving or sending a queue companion by 6:30 AM ensures single-digit token positions when registration counters open at 8:30 AM.
5. Major Specialty Blocks & Clinical Departments
AIIMS Delhi houses over 50 specialty and super-specialty departments organized into specialized centers:
Cardio-Neurosciences Centre (CNC)
- Cardiology & Interventional Catheterization
- Cardiovascular & Thoracic Surgery (CTVS)
- Neurology (Epilepsy, Stroke, Parkinson's)
- Neurosurgery & Spine Interventions
Dr. B.R. Ambedkar IRCH (Cancer)
- Medical Oncology & Chemotherapy Day-Care
- Radiation Oncology & Linear Accelerators
- Surgical Oncology & Tumor Boards
- Palliative Care & Pain Management
Dr. R.P. Centre for Ophthalmic Sciences
- Cataract, Cornea & Refractive Surgeries
- Vitreoretinal Diseases & Diabetic Retinopathy
- Glaucoma & Pediatric Ophthalmology
- Ocular Trauma & Eye Bank
Main Hospital & RAK OPD Block
- Orthopedics & Joint Replacement
- Gastroenterology & Hepatology
- Nephrology & Kidney Dialysis Unit
- Endocrinology, Dermatology, ENT & Dental
7. National Centre for Ageing (NCA) at AIIMS Delhi: Complete Geriatric Care Guide for Families
If you're taking an elderly parent or relative to AIIMS Delhi for the first time, the 100+ acre campus can feel overwhelming — dozens of towering buildings, separate departmental blocks, and massive queues built for a different era of patient volume. The National Centre for Ageing (NCA) was created specifically to fix this for older patients, bringing age-related specialized clinical care, diagnostics, memory testing, physiotherapy, and pharmacy under one dedicated roof.
What Is the National Centre for Ageing (NCA)?
The NCA is a dedicated super-specialty geriatric care building within the AIIMS Delhi campus (Ansari Nagar), operated by the Department of Geriatric Medicine. Launched as Asia's first super-specialty centre for ageing, it has also been designated a WHO Collaborating Centre for Geriatrics and Long Term Care.
In the past, an elderly patient with hypertension, knee arthritis, mild memory loss, and urinary symptoms had to navigate 4 separate OPD counters across 3 different multi-story blocks. The NCA completely streamlines this into a single-building ecosystem designed specifically with wide corridors, handrails, step-free access, and age-friendly medical protocols.
Specialties & Clinics Under One Roof
The NCA operates multidisciplinary geriatric sub-specialty clinics tailored for seniors aged 60 and above:
Comprehensive Geriatric Assessment (CGA)
Multi-domain evaluation of physical health, cognitive capability, polypharmacy risks, and nutritional status.
Memory & Cognitive Disorders Clinic
Dedicated screening, neurological evaluation, and supportive therapies for Alzheimer's disease and Dementia.
Geriatric Orthopaedics & Falls Clinic
Osteoporosis management, post-fracture recovery, and balance rehabilitation.
Geriatric Physiotherapy & Rehab
Targeted mobility training, strength enhancement, and occupational rehabilitation programs.
Mandatory Rule: Physical Presence & Age Proof Verification
AIIMS hospital administration enforces strict verification policies to ensure that geriatric quotas and priority services benefit genuine senior citizens.
Official AIIMS Administration Notice at NCA: "Registration will only be processed if the patient presents in person at the OPD. Patients must present a government identification card for age proof."
Mandatory Patient Presence Policy
The patient must be available and physically present at all times. As per official AIIMS regulations, registration will only be processed if the patient presents in person at the OPD with valid government-issued photo ID for age verification (Aadhaar Card, Voter ID, Passport, or Senior Citizen Card). Registration cannot be processed in absentia without the patient present.
NCA Entrance & Ground Floor Navigation
The National Centre for Ageing is designed specifically for accessibility, featuring wide step-free entrance ramps, broad double doors, and clear directional signboards:
NCA Ground Floor Entrance: Dedicated double-door entry with step-free wheelchair access ramps, completely separated from the massive crowds of the main RAK OPD building.
Ground Floor Facility Directory: Official facility board showing Rooms 015 to 023, Senior Consultant suites, Treatment Room, Procedure Room, Central Registration Desk, and accessible restrooms.
NCA Registration & Token Workflow
| Registration Type | When to Start | Process & Location | Key Requirement |
|---|---|---|---|
| ORS Online Pre-Booking | Up to 30 days prior (12:00 AM) | Book via ors.gov.in (AIIMS New Delhi → Geriatric Medicine) |
Aadhaar OTP + Pre-booking slip |
| Same-Day Walk-In Token | Queue starts 5:00 AM – 5:30 AM | NCA Ground Floor Registration Counters (Opens 8:30 AM) | Physical patient presence + Govt Age Proof |
How Corelatin Companions Assist Elderly Patients at AIIMS NCA
Visiting AIIMS NCA with an elderly parent doesn't have to mean 5 hours of physical stress for your family. A background-verified Corelatin companion can manage the entire logistics:
- On-Site Registration Assistance: Assists the patient upon arrival, manages wheelchair positioning at the registration desk, and ensures smooth document verification.
- Wheelchair Assistance & Mobility: Pushes wheelchairs smoothly across the ground floor corridor (Rooms 015-023), ensuring safe transfers.
- Multi-Desk Coordination: Coordinates between doctor consultation rooms, blood collection counters, ECG rooms, and physiotherapy cabins.
- Live NRI / Family Coordination: For children living in Bangalore, Mumbai, the US, UK, Canada, or Gulf, the companion provides real-time WhatsApp updates and patches you in via phone with the geriatrician.
- Pharmacy Queue Management: Stands in line at Amrit Pharmacy to collect prescribed medications at 50–70% discounts while your parent rests.
8. Amrit Subsidized Pharmacy (50% to 70% Discounts)
Inside AIIMS, the Central Government operates Amrit Pharmacy (Affordable Medicines and Reliable Implants for Treatment) outlets:
- Locations: Ground Floor inside Cardio-Neurosciences Centre (CNC) and Dr. B.R. Ambedkar IRCH Block.
- Discounts: Essential cardiovascular, oncology, orthopedic implants, and neurology medications are sold at 50% to 70% below maximum retail price (MRP).
- Operating Hours: Open 24 hours daily.
- Queue Management: Amrit lines typically take 45 to 90 minutes. Having a companion wait in the pharmacy line allows elderly patients to rest comfortably in the waiting hall or head home early.
9. Medical Records (MRD) & Biopsy Blocks Collection
Obtaining official medical records from AIIMS is essential for insurance claims, disability certificates, and second medical opinions:
- Central MRD Location: Ground Floor, Main Hospital Administrative Corridor, and JPNATC Trauma Archive.
- Documents Available: Certified indoor case sheets, discharge summaries, surgical operative notes, pathology slide packages, paraffin tissue blocks, and MRI/CT DICOM CDs.
- Processing Turnaround: Typically 2 to 3 working days after submitting the physical application.
- Courier & Companion Pickup: A Corelatin companion can submit the patient authorization letter, pay the nominal hospital archival fee, collect the sealed envelope upon release, and deliver it to your residence or ship it internationally for ₹349/hr (min. 3 hrs).
10. Outstation Patients & NRI Family Coordination
Tens of thousands of families travel to AIIMS Delhi each month from Uttar Pradesh, Bihar, Haryana, Rajasthan, and Punjab, while children work in Bengaluru, Mumbai, USA, UK, Canada, or the Gulf:
Accommodation Near AIIMS Delhi
- AIIMS Yatri Niwas / Vishram Sadan: Subsidized patient dormitory accommodations located on campus (subject to availability and bed-token approval).
- Nearby Neighborhoods: Private guest houses, budget hotels, and serviced apartments are widely available in Ansari Nagar, Green Park, Safdarjung Enclave, Hauz Khas, and South Extension (all within 5–10 minutes by auto or Metro).
Live NRI Care Coordination
For NRI children abroad, your assigned companion provides real-time WhatsApp updates, photographs of queue tokens, notes from the doctor's consultation, and can patch you in via live WhatsApp audio/video call so you can discuss treatment plans directly with the AIIMS specialist.
11. How Corelatin Companions Assist at AIIMS Delhi
Visiting AIIMS Delhi without support can turn into an exhausting 6 to 8 hour ordeal. Corelatin companions eliminate the physical strain:
Priority Queue Assistance (₹999 Flat)
Companion arrives early at AIIMS RAK OPD or NCA building to guide registration line positioning, organize paperwork, and escort patients through counter token generation with minimal delay.
Full-Visit Hourly Escort (From ₹349/hr)
Companion meets you at your residence or AIIMS arrival gate, manages wheelchairs across corridors, escorts into doctor rooms, coordinates blood draws/scans, and handles Amrit Pharmacy queues.
Visiting AIIMS Delhi or NCA? Don't Stand in Lines Alone
Book an experienced, background-verified companion for early morning token registration, wheelchair assistance, or document retrieval.
12. 24/7 Emergency & JPN Apex Trauma Centre
For acute critical care, cardiac events, strokes, and polytrauma:
- Main Hospital Casualty (Gate 1): Handles acute medical emergencies, poisoning, high fevers, and general clinical triage 24/7.
- Jai Prakash Narayan Apex Trauma Centre (JPNATC): Dedicated emergency trauma hospital located on Ring Road (near Safdarjung Hospital flyover). Specializes in vehicular accidents, orthopedic fractures, neurotrauma, and emergency thoracic surgeries.
- Emergency Helpline: 011-26593677 / 011-26588500 / 102 (Ambulance).
13. Frequently Asked Questions (FAQ)
Neha, Co-Founder
Neha is a Co-Founder of Corelatin. Her background in research and operational systems shapes our attendant verification protocols, AIIMS queue navigation standards, and real-time family reporting mechanisms across Delhi NCR. Corelatin companions provide non-medical logistics, mobility, and administrative support—clinical medical care always remains strictly with qualified hospital doctors.
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