Hiring someone to accompany your elderly parents to a hospital in Delhi NCR while you live abroad is a decision built on trust. Before you book any hospital companion or care service, ask these seven critical questions to ensure your parents are in safe hands.
1. Are the Companions Police & Aadhaar Verified?
This is non-negotiable. Ask for proof of police verification and Aadhaar identity validation. At Corelatin, every companion undergoes criminal background checks, Aadhaar verification, and reference verification before onboarding. You receive your companion's verified photo and government ID before the visit. Read our full verification process.
2. Will I Receive Real-Time Updates During the Visit?
When you are 8,000 miles away, silence is anxiety. Confirm that the service provides live WhatsApp updates — queue status, doctor consultation photos, prescription scans, and billing receipts. Corelatin companions patch you into the consultation via WhatsApp speakerphone so you can hear the doctor directly.
3. Is the Pricing Transparent and All-Inclusive?
Beware of services that quote a low hourly rate but add hidden charges for travel, waiting time, or pharmacy pickup. Ask for a written breakdown. Corelatin pricing starts from ₹249/hr and is all-inclusive — no surprise add-ons. See our full cost breakdown.
4. Which Hospitals Does the Service Cover?
Delhi NCR has 100+ hospitals. Ensure the service has companions familiar with your parents' specific hospital — AIIMS, Apollo, Fortis, Max, Medanta, or others. A companion who knows the building layout saves your parents from walking in circles. Browse our hospital coverage.
5. What Happens in an Emergency?
Ask about the escalation protocol if your parent feels unwell during the visit. Does the companion stay until a family member is reached? Can they coordinate ambulance transfer? Corelatin companions are trained in basic emergency response and stay with your parent until the situation is stabilized.
6. Can They Collect Reports and Documents After the Visit?
Many diagnostic reports and biopsy results are available days after the visit. Confirm whether the service can return to the hospital's MRD to collect documents and courier them to you abroad. Corelatin offers a dedicated Document Collection service for exactly this.
7. Can I Pay Internationally?
If you do not have an Indian bank account, confirm the service accepts international cards or payment gateways. Corelatin accepts Visa, Mastercard, Amex, and Stripe from the USA, UK, and UAE.