How a Hospital Document Collection Service Works — Step by Step
Quick Answer
You send the hospital name, patient details and a signed authorization letter over WhatsApp. A verified companion visits the hospital's records counter on your behalf, collects the documents, sends you instant scans, and delivers originals to your address — by local handover, Speed Post or courier. You pay cash after the visit.
What Is a Document Collection Service?
A document collection service sends a verified, police-checked companion to physically visit a hospital on your behalf and collect the documents you need — discharge summaries, reports, claim files, certificates, indoor case papers, biopsy specimens.
It's for anyone who can't make the hospital visit themselves: families in another state whose patient was treated in Delhi, NRIs coordinating parents' paperwork from abroad, working professionals who can't take a day off, and patients whose hospital is too far or whose records are archived and need follow-up visits.
The Process — Step by Step
| Step | What happens |
|---|---|
| 1 | You share details on WhatsApp Hospital name, patient name, UHID/admission number, document list, admission dates |
| 2 | We send the authorization format A ready-to-fill letter — you print, sign, photograph, and WhatsApp it back. Patient signs; next-of-kin if they can't. See the format. |
| 3 | A verified companion is assigned Police & Aadhaar verified; their identity is shared with you before the visit |
| 4 | Companion visits the hospital Goes to the MRD/records counter with your authorization, submits the request, pays hospital fees, and collects the documents |
| 5 | Instant WhatsApp scans Every collected page is photographed/scanned at the counter and sent to you immediately — you see the documents before the companion leaves the hospital |
| 6 | Physical delivery Originals hand-delivered locally, or dispatched same-day via India Post Speed Post / courier to any address — tracking shared on WhatsApp |
| 7 | Payment — cash after the visit OTP-verified start and end; you pay the companion directly when collection is complete. No advance online payment. |
Safety & Verification
- Police + Aadhaar verified companions — identity shared with you before every visit
- OTP-verified billing — service start and end are OTP-confirmed, so you control the billed duration
- Real-time WhatsApp updates — status at every step, scans at the counter
- Non-medical service — companions handle logistics only; they don't make clinical decisions
- Transparent billing — cash after visit, courier at actuals, ₹299 flat inability fee if the hospital denies release
What It Costs
₹349 per hour, minimum 3 hrs. Most single-hospital collections finish within the minimum — multi-desk claim bundles or government-hospital queues may take longer. Courier, photocopy and hospital issuance fees are billed at actuals with receipts.
Full breakdown in our document collection charges guide, and a comparison with doing it yourself in our service vs DIY comparison.
How Corelatin helps
If the process above feels like a lot — queues, forms, hospital permissions — a verified Corelatin companion can do the entire hospital visit on your behalf: counter queues, authorization paperwork, collection, instant WhatsApp scan, and courier dispatch.
Book a document collection visit now →Frequently Asked Questions
Related Guides
- Hospital Document Collection Charges in Delhi NCR →
Transparent breakdown: hourly service rate, minimum booking, inability fee, and courier costs at actuals. - Document Collection Service vs Doing It Yourself →
Time, cost and effort compared — when paying a collection service makes sense versus going yourself. - Hospital Document Collection Service in Delhi NCR →
Verified companions collect reports, files and certificates from any Delhi NCR hospital — scans on WhatsApp, originals couriered. - Document Collection FAQ — All Questions Answered →
Every question about hospital document collection answered — authorization, delivery, cost, timelines.