Trust is built on transparency — including about what happens when things don't go as planned. Here is exactly how Corelatin handles delays, no-shows, poor service, and refund requests.
Companion Is Late
If your assigned companion arrives more than 15 minutes late without prior communication, you are entitled to a proportional refund for the delayed time. If the delay exceeds 30 minutes, we will assign an alternate companion immediately or issue a full refund — your choice.
Companion No-Show
This has never happened in our operational history, but if a companion fails to show up: you receive a 100% refund within 48 hours, plus we will arrange an alternate companion at no charge for the same or next day.
Poor Service Quality
If your companion was unprofessional, failed to provide updates, or did not meet the service standard, report it within 48 hours. We investigate every complaint, and if upheld, you receive a partial or full refund based on severity. The companion is retrained or removed from the platform.
Cancellation & Refund Tiers
| When Cancelled | Refund |
|---|---|
| 24+ hours before visit | 100% refund |
| 12–24 hours before | 75% refund |
| 4–12 hours before | 50% refund |
| Less than 4 hours | No refund (companion already en route) |
How to Escalate
Contact us via WhatsApp or email support@corelatin.in. All complaints are acknowledged within 4 hours and resolved within 48 hours. Read the full Refund Policy page and Terms of Service.